My grandfather knew the manager of his local bank branch – and most of the other staff there – by name. On his twice-weekly visit, they would chat and exchange pleasantries as he withdrew cash, paid in cheques and generally managed his finances.
I remember the assistant branch manager once showing him how to use the cash machine there and explaining to him how the shiny new debit card he’d been sent in the post worked. I also remember his assessment of this experience as we walked away: ‘a lot of nonsense.’ The world he lived in was changing and so too was the money that made it go around, but he preferred to stick with what he knew.
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